Business models
Choose the option that best fits your project.
Buy our ShapeConcept brand
- No purchase minimums (order as many units as you want).
- For small orders, shipping cost can be high.
Entrepreneurs (your brand with our catalog)
- Rebranding with your own label.
- From 60 units combining references and sizes.
Custom or bulk buyers
- Exclusive production: 60 units per reference.
- Size minimums in multiples of 5.
⏱️ Estimated timelines; we’ll confirm dates on your proforma.
Shipping & Lead Times
General information for distributors and wholesalers.
Order processing
≈ 24 hours to prepare your order.
Invoicing & documents
24–48 hours for invoice, certificates of origin and other documents (if applicable).
Order payment
Shipment is scheduled once the total is paid.
Transit time
Americas: 2–4 business days · Rest of world: 4–7 business days.
Times may vary due to validations, customs and logistics. Exact dates are confirmed on your quotation/order.
Materials & Care
Care of shapewear and shaping garments for greater durability.
General recommendations
- Hand-wash in cold water with mild soap. Do not use chlorine or bleach.
- Do not tumble dry. Lay flat to dry in the shade.
- Do not iron. Do not wring. Avoid fabric softeners.
- Close hooks/fasteners before washing to protect the fabric.
- Wash colors separately and avoid friction with rough garments.
- For post-surgical use, always follow your medical indication.
Storage
- Store in a dry, ventilated place, away from direct sunlight.
- Avoid continuous weight on the garment to prevent deformation.
Check each garment’s label for specific instructions according to its composition.
Exchanges & Warranty
Our garments are audited multiple times. If an issue arises, your representative will help resolve it.
What’s covered?
- Verified manufacturing defects.
- Sizing/color errors if they differ from the order confirmation.
What’s not covered?
- Normal wear and tear or damage from misuse, washing, or unauthorized handling.
- Minor variations inherent to textile processes.
How to request support?
- Contact your sales representative with order number, photos, and a description of the issue.
- We will process your case according to the timeframe agreed on your quotation/order.
This is a general guide. Your representative will indicate the specific procedure according to the case and country.
Frequently Asked Questions
Find quick answers or contact us if you need something specific.
How do I place my first order?
Choose between a Stock Order or a Production Order. If you need access to protected pages, email us at business@shapeconcept.co.
What is the total estimated dispatch time?
Processing ≈ 24 h; invoicing & documents 24–48 h; shipment is scheduled once the order is paid. Transit: 2–4 business days Americas, 4–7 rest of world.
Can I customize quantities and sizes?
Yes. With a Production Order we can adjust per size/color and agree on deliveries.
Which payment methods do you accept?
Methods are confirmed on the quotation/proforma. Your rep will advise the best option for your country.
How do I get access to protected prices?
There is no public access center. Your representative will send the password after speaking with you on WhatsApp or email.
Write to business@shapeconcept.co or WhatsApp +57 302 3293217 to verify your account and enable access (if applicable).
Do you ship internationally?
Yes. The times shown are estimates and may vary due to customs and logistics.
What is your exchanges & warranty policy?
We audit multiple times. If an issue arises, contact your rep with order number and photos. We process the case according to the agreed timeframe.
How do I choose the right size?
Check our Size Guide and, for post-surgical use, follow your doctor’s guidance.