Privacy Policy

1. Who we are

ShapeConcept (Medellín, Colombia) is the data controller for the site eng.b2bshapeconcept.com and associated subpages. You can contact us at business@shapeconcept.co or on WhatsApp at +57 302 3293217.

2. What data we collect

• Contact data you provide by email or WhatsApp (name, company, email, phone, country, and message content).
• Access to protected pages: if we issue credentials for restricted areas, we process username/password (stored securely) and access logs.
• Technical browsing data (IP, device identifiers, pages visited, cookies or similar technologies).

3. How we use your data

• Reply to sales inquiries and send wholesale quotations.
• Manage orders, production scheduling and shipments.
• Enable and manage password-protected access.
• Improve the site (anonymous/aggregated metrics and technical maintenance).
• Comply with legal obligations and respond to authorities.

4. Legal basis

We process your data based on: (i) your consent when you contact us or accept cookies; (ii) the performance of pre-contractual/contractual measures to quote and process orders; (iii) our legitimate interest in site security and service improvement; and (iv) compliance with legal obligations.

5. Retention

We keep information as long as needed to handle your request, maintain the commercial relationship and comply with legal or accounting obligations. You may request deletion where we have no duty to keep it.

6. Who we share data with

We may share data with service providers that help operate the site or deliver services (hosting, email, messaging/WhatsApp, analytics, technical support). These providers process data under our instructions and confidentiality safeguards.

7. International transfers

Some providers may be located outside your country. We take reasonable steps to ensure appropriate safeguards (e.g., contractual clauses) under applicable regulations.

8. Cookies

We use necessary technical cookies and, where applicable, preference and measurement cookies in aggregate mode. You can manage consent in your browser or via a cookie banner if enabled.

9. Your rights

You can exercise your rights of access, rectification, erasure, objection, portability and restriction by writing to business@shapeconcept.co. Please include “Data rights” in the subject and information to verify your identity.

10. Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, alteration or loss.

11. Minors

This portal is intended for wholesale clients and not minors. If we detect minors’ data without valid consent, we will delete it.

12. Changes

We may update this policy to reflect legal or service changes. We will publish the last updated date and, if appropriate, notify material changes.

13. Contact

This text is an informational template and does not constitute legal advice. Adjust it to your operation and applicable law.